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General Information

Emergency Medical care & Hospital
Should you require emergency healthcare, the Royal Angkor International Hospital is the best one.  Please ask our staff &  they will arrange to take you there or call an ambulance if needed

Free safety deposit boxes
We urge all guests to use the safety deposit box in their room. The owner will not be held liable for items locked in the safety box. Unless it has been tampered.

Checking-in and Checking-Out
Checking-in can be done all day, and we try to have your room ready upon your arrival. If your room is not yet available, enjoy a swim in our pool or take a 5 short stroll to the Old Market.  Out staff will put your luggages into your room once it becomes ready.  Checking-Out time is 12pm noon. If you need a late check-out, just tell our staff & they will try to make it possible for you. We charge a little extra for that. If it is not possible, you can leave your luggages at the reception.

Service / Feedback
My staff are carefully selected to assist you & make your stay an indelible memory. I have local well-trained managers who can take care of your questions.  If there are things that don’t go as smoothly as you expected, please  ask the staff to contact the owner. We do make mistakes sometimes. Unfortunately, even the management or owner can make mistakes. As time moves on, we learn more & more about the complexity of the tourism industry. Our staff are trying to help you with their utmost efforts.  Almost all staff go to school every day to improve their English in addition to their contact with the guests, but even then sometimes the language and cultural barriers have to be overcome. Our staff & drivers are fantastic people. If you have questions or comments, please let me know so we can improve our services. Please drop the manager or owner a note in the Tip Box if you have any concerns or suggestions for improvement in our services.

Begging is quite common in Cambodia. Within Siem Reap town, you will not experience much about the real Cambodian family life. If you venture into a Cambodian village, you will discover the hospitality, poverty and the beauty of the Cambodian culture that make up one of the oldest civilization in South East Asia. When making a donation, please keep the following in mind:Cambodia is a very poor country & there are not many government programs to support people with lost legs or arms, disabled children or orphans and pensioners. There were many NGO’s (Non Governmental Organizations) who have programs for them, but clearly they are not sufficient to reach all people in need.

  • Based on information from NGO’s support programs we would suggest that if you want to give, only give to older people. Do not give money to children, no matter how cute and sick they look. If you do, you are training them to become a lifetime beggar. The problem is that their parents force them to keep begging, making the situation worse. There are many programs that you can support that train children for a better future. A direct donation to pay for school fees and books is definitely a more sustainable assistance. 

  • You can also support programs in a local community. You can support a family by giving them a pig and food for the pig for a year (around $60.00), a new water pump ($150), a new sustainable house ($900) or a year’s school support for a child and their family ($140). Please ask my staff for details if you want to make a donation.

  • The Angkor Children’s Hospital & Kutha Bopha Hospital are the best institutions to donate blood, medical equipment & money. They provide free treatment for young people under 18 who travel a long way from their farming community. Some can take up to 2 days to get to the hospital.